OpenTech

Customized Software

Software Development through Intra-net Solutions !!

OpenTech specialists in creating fully customized, dynamic, and scalable Intra-net solutions for businesses. We offer a choice of integrated site administration tools that can add core and optional products and features as required.

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Acc. & Stock Sys.Web Based-MAS NET

The MAS NET accounting and inventory management system from OpenTech is responsive and capable of serving companies of all sizes and industries, allowing them to benefit from advances in communications and Internet technologies.

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Human Resource System-MAS HR

The human resources management system developed by OpenTech is a comprehensive solution for managing, organizing, and monitoring employee-related information, including wages, appointments, bonuses, deductions, attendance, departure times, working hours, and work efficiency. The system calculates employee salaries with a high degree of accuracy and provides additional services to support effective staff follow-up and management. The system is available in both Arabic and English.

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Characteristics of customer management system
The Queue Management System provided by Opentech is a fully Wi-Fi-enabled electronic system designed to manage customer waiting times. It assigns specific dates and times to customers and visitors, facilitating operations, improving service efficiency, and enhancing customer satisfaction by reducing waiting times. This system is ideal for crowded locations such as government agencies, banks, lounges, service centers, and more.

kiosk machine The queue-management kiosk consists of a touchscreen and a printer. The touchscreen displays the services offered by the organization, and service lists can be managed through the control panel. Users can select a service in English, Arabic, or any other configured language. The system can also display advertisements and print a waiting-number ticket containing: Company name Date and time Ticket number Selected service Number of customers waiting Average service time A custom message, such as a special offer
Customer management system The Customer Management System developed by OpenTech uses a robust software architecture based on standard network principles, supporting reliable operation and straightforward maintenance. Key system components include: Staff management Service-window management Language management Appearance management, including colors and font size Waiting-number management Advertising program Delegation of users to specific services Reporting engine
Each employee uses their own username and password to access the system. After logging in, the system interface and its functions are customized based on their work permissions.
The following are the main functions that we offer to employees while they wait for customers: Employee login Personal account management change Password Show authorized services Session management Customer flow management
Display screens for waiting customers Display screens show the ticket numbers being served at each service window. The size and number of screens depend on the customer location. Large screens are typically used in waiting areas, while smaller screens can be installed at individual service windows. The audio announcement function informs customers when their turn is called. It can announce the ticket number and the service window, for example: “Customer Number 1, Window Number 1”.
Employee wind panels Each service window can be equipped with an identification display showing the current ticket number together with the window number, helping customers identify where they should go.